The Delightful Experience Business

All things being equal, people choose to be delighted versus disappointed. Mike Doria, my first manager at Cisco said, “As an SE at Cisco, your job is to delight the customer.” I always took that to heart and it was my prime mover. Our company philosophy at CNS is to provide the best possible customer experience with the technology and the people. When the phone rings, I answer it and find a way to “get to yes.” I don’t get caught up spending days or weeks on statements of work, and pride myself on quick turnaround. That's what I'd want. A CNS SoW is generally one or two pages and paints the broad brush strokes of what we’re going to do and how much it will cost. We want lasting relati

Impinj Move Complete

I was introduced to the guys at Impinj by an old friend from Cisco. From the moment I met the team there, I knew it would be a good fit both for technology and culture. CNS was engaged to do some network troubleshooting and remediation, Meraki MX VPN, as well as some Cisco Catalyst switches and the projects were successful. However, they were in the process of planning a big office move to a brand new building in Seattle. This meant a new phone system, a new network, and new connectivity to their data center. In the end, Impinj went for a Cisco end to end solution for voice, video, instant messaging, with a complete Jabber deployment on a variety of platforms with Cisco Unified Workspace

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