All things being equal, people choose to be delighted versus disappointed. Mike Doria, my first manager at Cisco said, “As an SE at Cisco, your job is to delight the customer.” I always took that to heart and it was my prime mover. Our company philosophy at CNS is to provide the best possible customer experience with the technology and the people. When the phone rings, I answer it and find a way to “get to yes.” I don’t get caught up spending days or weeks on statements o

I was introduced to the guys at Impinj by an old friend from Cisco. From the moment I met the team there, I knew it would be a good fit both for technology and culture. CNS was engaged to do some network troubleshooting and remediation, Meraki MX VPN, as well as some Cisco Catalyst switches and the projects were successful. However, they were in the process of planning a big office move to a brand new building in Seattle. This meant a new phone system, a new network, and n